A CITIBANK customer was left devastated after almost $34,000 was drained from her bank account – and she claims her bank only told her once it was too late.
Shaylah Ware, who is from Chicago, believes Citibank should have done more to help return the huge loss after it was taken from her account in 2022.
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She is now in the process of taking legal action after her bank reportedly told her she was out of luck when it came to refunding her money, Chicago Sun-Times reports.
“I thought it would be safe there versus leaving it at home,” she said of the money in her account.
“Wrong decision.”
Ware claimed her money was stolen in March 2022, with her bank sending her a text that asked her if she’d attempted a transfer of $13,900.
Alarmed by the message she quickly replied, explaining that she hadn’t allowed the transfer.
When she logged on to her Citibank account, the money was already gone.
She filed an affidavit at the bank and promptly learned that more strange activity had taken place.
Ware noticed that $31,000 had been transferred from her savings to her checking account.
She also learned that $20,000 had been wired out, resulting in a total loss of $33,900.
Ware’s debit card was previously stolen, with her information being the subject of a check scam.
At that time, the bank had refunded her and covered the costs, making her believe that her information was safe from further thefts.
On this occasion, the bank didn’t cover the expenses.
Ware filed a lawsuit against the bank in 2022.
They’re breaking into the bank
Larry Smith
Her lawyer, Larry Smith, believes that clients should not be responsible in these instances.
He said that the bank should be held accountable.
“They’re not breaking into Shaylah’s computer,” he said.
“They’re breaking into the bank.”
According to court records Ware’s lawsuit has yet to be settled.
The U.S. Sun has reached out to Citibank for comment.
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