A CHASE Bank customer fumed that more than $4,000 vanished from his account after receiving a call he thought was from the chain.
David Burdick revealed the ordeal left him feeling betrayed and he alleged a bank representative laughed at him when he tried to get it resolved.
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In January, Burdick, of Sultan, Washington, told how he fell victim to a scam that saw thousands drained from his account, per the Fox affiliate KCPQ.
He received a call from who he thought was a bank representative after responding to a text that asked if a Zelle payment was pending.
Burdick said he didn’t have a payment pending before being told to wire more than $4,300 to protect his account.
He claimed the person on the other end of the line told him a new account would be created and he would receive an email.
Burdick thought he was speaking to a Chase staffer because of the details they knew.
He claimed that the person knew the stores he had visited.
Burdick said: “It’s really scary to know somehow they gathered your personal information and automatically know everything about your finances.”
He claimed the amount was wired to an account in Florida.
Burdick was furious with the branch’s response when he called.
He claimed: “They just kind of laugh and were like ‘That’s a scam.'”
Burdick said he was told by the bank that scams were common.
A Chase spokesperson told KCPQ that customers should ignore requests for money.
They said: “Imposter scams are a societal problem.”
Chase has stated that it will never ask customers to send money to themselves via Zelle.
The bank has also warned scammers can trick customers into thinking they’ve received a call or text from Chase.
Customers have also been warned about email scams and they should look out for emails that have grammar errors and spelling mistakes.
The bank has warned scammers are becoming more resourceful and convincing.
The U.S. Sun has approached Chase for comment.
Bank users have told how they’ve lost thousands after being victims of scams.
The U.S. Sun reported how Sandy Streetmon, from Georgia, saw more than $60,000 vanish from her account after receiving a text about a Walmart charge. She managed to recover the missing funds.
Senior citizen Maureen Rosenblum lost $120,000 after a message popped up on her laptop.
The notification claimed her device had been hacked.
She lost the funds – even though she had never wired money in her life, according to her son.
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