‘It’s time for self-checkout to stop’ Walmart shopper rages after noticing opening hours detail – and retailer responds

A SHOPPER has issued a warning to Walmart after noticing an issue with its operational hours and the self-checkout.

As the retail industry attempts to tackle the $100 billion in annual losses due to theft, some shoppers have been stepping in to help.

2

Walmart has been warned about its theft levels by a shopper who thinks they have a solutionCredit: Getty
Self-checkout changes are being rolled out across numerous major retailers in a bid to tackle theft and increase store efficiency

2

Self-checkout changes are being rolled out across numerous major retailers in a bid to tackle theft and increase store efficiencyCredit: Getty

One Loblaw shopper previously advised the retailer to “bring back your first line of loss prevention” as the chain trials a new and unpopular anti-theft measure.

Now Walmart has been issued advice to tackle theft at its stores.

“Walmart really needs to do away with self-checkout,” @colt745flockin1 posted on X, formerly Twitter.

“It was 10:50 pm and Walmart closes at 11 pm, and there were so many people in self checkout with at least 20-50 items.

“There is no way some of those people aren’t stealing.

“It’s time for self checkout to stop.”

The big-box retailer eager to hear more, replied to the post asking to hear more about the shopping experience in a private message.

“Walmart has to be losing a lot of money on self checkout,” the shopper added in another post.

“Shareholders need to tell Walmart to do away with self checkout in all their stores.”

However, while the shopper is eager for the return of cashier-run registers, other Walmart shoppers have been vocal about their desire for self-checkouts.

Awkward moment Walmart shopper is stopped by cop over ‘game where she walked out without paying’ – they argue it’s theft

Recent posts on X from other Walmart customers have been in frustration as they claim the retailer is closing its self-checkouts.

Walmart has been criticized for appearing to shut down their self-checkout areas at a number of stores though no official announcement has been made.

“@Walmart screwed the pooch by getting rid of self-checkout,” one shopper said on X.

“Back to long lines and insufferable waiting times.”

“I was in Walmart buying my Henny and Swishers and had to wait forever because they shut down the self-checking out machines,” Nevada-based shopper Marquez Sparks told local news station KTVN.

Walmart told the news outlet that locations often adjust the operational hours of self-checkouts and the use of staffed checkouts based on staffing and customer levels.

While no announcement has been made by Walmart regarding these claims, the comments about the retailer losing money at self-checkout are true.

BATTLE AGAINST THEFT

According to a recent study by Grabango, only 0.3% of transactions at staffed registers suffered from loss or shrink.

However, this rose to 6.7% at self-checkouts where shoplifters are 21 times more likely to successfully steal items than with a cashier.

According to Ginux, Walmart loses around $3 billion every year due to theft and this is why the retailer along with others is testing out numerous anti-theft measures.

These include security gates, receipt checks, and item limits at self-checkouts.

Latest self-checkout changes

How retailers are tweaking their self-checkout formula

Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.

While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.

However, that test run has been phased out.

At Target, items are being limited at self-checkout.

Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

As of March 2024, this policy has been expanded across 2,000 stores in the US.


Credit Gist New Today News in Newspaper Nigeria Headlines

Leave a Reply

Your email address will not be published. Required fields are marked *